Touch RPN Android: Purchase troubleshooting
Touch RPN Android: Purchase troubleshooting
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From time to time, we get reports from users that had purchased an ad-free flavor, and after some time the app started to show ads again. Normally, this happens after a software upgrade or phone replacement.
The most common cause is simple: when the app is newly installed, the default flavor is financial with ads. To fix this, open the flavors list in Settings (ON key) and select the flavor you had purchased before.
If the flavor is not available, the solution depends on when you purchased the item: before or after September 2019. Check this Google Play tutorial to locate the order.
(Includes redeemed promo codes, that are handled as purchases.)
Sometimes a purchased flavor does not show as active on the list. Probably due to a temporary network problem, App Store did not download the purchase receipts, and then the app does not "know" which flavors had been purchased. This may happen when there are many phones under the same Google account, and the purchase takes a while to propagate to all of them.
This situation tends to resolve itself eventually (takes a time between some hours and some days) but it is possible to force a resolution using one of the following methods:
a) Try to purchase the item again. (The store does not charge twice for an item you already own.)
b) Reboot the phone.
c) If this does not work, remove and reinstall the app.
d) If this does not work either, remove the app, reboot the phone and reinstall the app.
After doing this, don't forget to go to the flavors list once again (ON key) and check that your purchased flavor is available for use.
If it still does not work, contact us. Send the order number (similar to GPA.1234-5678-0123-4567) to speed up the verifications.
Another common source of issues is the usage of multiple Google accounts on the same smartphone.
The store does not consolidate the entitlements of all accounts. For example, you have two accounts A and B, you had purchased a product using account A, and you reinstall the app using the account B, the app won't be able to get the receipt for the product.
To fix this, you need to uninstall the app, select account A as active in Google Play, and reinstall the app. By doing this, you are associating the app with account A, and the app will be able to fetch the product receipt.
Before this date, each flavor was offered as a separate app. There was a migration window until June 2022 using promo codes.
If you have not migrated yet, send proof of purchase of the old app as described in this tutorial and contact us. We need the GPA code of the order in the format GPA-xxxx.xxxx.xxxx.xxxx.
With this information we will supply a promo code that enables the same flavor in the new app, as if you had purchased it in the new app.
Each purchase is tied to the store it was made e.g. a purchase made in Apple App Store cannot be transferred to Google Play Store or vice-versa, and an app from one platform cannot query purchases made in another platform. For all intents and purposes, Touch RPN for Android and for iOS are different apps.